Returns and Refunds

Returns and refunds

We want you to be happy with your order. If something is wrong with it, tell us and we will put it right.

Your right to cancel

Under section 44 of the Electronic Communications and Transactions Act you may cancel an order placed on this website within 7 days of receiving it, without giving a reason. Goods must be returned unused, unopened and in their original packaging, and you carry the cost of returning them.

What we cannot take back

For health and safety reasons we cannot accept the return of opened pet food or treats, opened flea, tick or deworming treatments, or used bedding, toys and grooming items. This does not affect your rights where a product is faulty.

Damaged, faulty or incorrect goods

If your order arrives damaged or faulty, or is not what you ordered, contact us within 7 days of delivery. We will collect it at our cost and either replace it or refund you in full, whichever you prefer.

How refunds are paid

Refunds are made in South African Rand to the same method used to pay. Once approved, please allow up to 10 business days for the money to reflect. Card refunds are returned to the card that was charged; we cannot refund to a different card or account.

How to start a return

Email us with your order number and what is wrong, and we will answer within one business day.